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1.0vstack.comhttps://vstack-test.itglobal.comSofiya Toropovahttps://vstack-test.itglobal.com/blog/author/sofiya-toropova/SLA - vstack.comrich600338<blockquote class="wp-embedded-content" data-secret="bwLRHcWxCP"><a href="https://vstack-test.itglobal.com/glossary/sla/">SLA</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://vstack-test.itglobal.com/glossary/sla/embed/#?secret=bwLRHcWxCP" width="600" height="338" title="“SLA” — vstack.com" data-secret="bwLRHcWxCP" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script type="text/javascript">
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A Service Level Agreement (SLA) is a formal agreement between a service provider and a customer. It describes the terms and conditions under which the service will be provided and specifies specific measurable metrics to evaluate the service. Indicators can include quality, availability, and response times, as well as other parameters. The SLA can contain […]